Sample-pack zero-touch fulfilment

The problem

Nineteen near-identical "can I try a sample pack first" emails showed up in the inbox in a single month — each one answered the same way, by hand: confirm the request, collect an address, create a draft order, send an invoice.

The replay

Under the hood

Intent detection recognises a sample-pack request, collects the shipping address directly from the conversation, creates a draft order, and sends an invoice — with no human step anywhere in the happy path. The origin story matters here: this wasn't designed from a spec, it came from noticing the same manual request repeating in the inbox.